Help
Subscriber Access Difficulties
- If when attempting to register for the first time you are taken to the
"How to Subscribe" page instead of "Member Information" or "Subscriber
Information" page:
- You may be using a different e-mail address than the one entered into our
database (e-mail addresses must be exact or the database will not recognize
the user.)
- Contact Customer Service (e-mail:
customerservice@nickles.com)
- You have viewed the Rig Locator online before but now you are asked to
enter your e-mail address and password:
- It would seem that one of two things has happened:
- The cookies in your browser have been deleted. Your password is
saved in a cookie text file. This is to allow you
to access the Rig Locator without having to enter your password each
time. Often cookies are stored in temporary files and sometimes
inadvertently they are deleted. If this is the case you will need to
request a new password.
- You are trying to access the Rig Locator from another browser,
workstation or remote location. Since the password is saved in a cookie
only the browser that you initially registered on can be used without
needing to request a new password.
Request a New Password
- Go to the Rig Locator home page at
www.nickles.com/rig
- Click on "Contractors' Summary"
- On the page where it says "This is a paid subscription site"
insert your e-mail address and click <OK>.
- At the bottom of the page where it says "Email my password to me"
select this link
- Click on <Email My Password> button
- When you receive your new password it is best to copy and paste it into the
password field on the User Login page as sometimes typos are made. This happens
because, when viewed with a serif font, such as Times New Romans, numbers can
look like letters and visa versa (e.g., the number "1" and the letter
"l".)
If, after requesting a new password, you are still unable to access the Rig
Locator reports:
Check to ensure that cookies are not being deleted
periodically or each time you shutdown your browser.
In Internet Explorer 6:
- Select Tools > Internet Options > Security > Custom Level >
Cookies
- "Enable" should be selected and "Custom Level" should be set to medium.
- Check the settings in Tools > Internet Options > Advanced >
Security to ensure that "Empty Temporary Internet Files folder..." has
not been selected.
In Netscape 8:
- Go to Tools > Options > Privacy
- Go to "Cookies"
- Keep Cookies: "until they expire" should be selected.
In Firefox 2:
- Go to Tools > Options > Privacy
- Under to "Cookies" ensure "Accept cookies from sites" is selected, and;
- Keep until: "they expire" is selected.
If all of the above settings are correct:
- Reinstalling the browser or upgrading should fix the problem (a file
associated with the browser may be corrupt.)
- Viewing the Rig Locator in another browser (e.g., if using Internet
Explorer, try Netscape) will confirm whether it is a problem with your
browser. If a different browser works, then it is definitely the browser,
since passwords/cookies are saved in different files.
Note:
- You'll have to request another password if using a different browser.
- In order to install/reinstall a browser your company may require you to
consult your System Administrator.
If none of the above fits your situation check with your System
Administrator:
- Settings on your firewall/proxy server may have been changed (e.g., not
allowing cookies to be saved).
- Determine if others in your organization are having the same difficulties
or if yours is an isolated case.
Cookies
A cookie is a small bit of information placed on your computer by
a Web page. It is used to identify you to the Web server. It tells the
server who you are when you return to a page at the same website. Your
browser will only send a cookie back to the website that originally sent it
to you. A cookie cannot run any programs, deliver any viruses, or send back
information about your system.
Disclaimer
The information above is provided to assist Nickle's Rig Locator online
subscribers to identify the most common problems we have encountered when
accessing our websites via the Internet. It by no means covers every
scenario that is possible. A user's ability to access any online website
depends on your Internet Service Provider, your organization's Network, the
software you are using, etc. If your particular question is not addressed
herein, please contact your System Administrator.
For further information or to comment on our website(s), e-mail:
feedback@nickles.com
Search Features
- Search Nickle's Daily Well Licences
On the Rig Locator home page:
- Click on "Daily Well Licences" link
- Choose one of the Search options buttons
- By Date
- By Operator (the default)
- By Location
- When searching "By Operator" or "By Location":
- Select the appropriate criteria from the drop-down list(s)
- Click on the "Search" button
Note:
When searching "By Operator" typing the first letter of the operator's name in
the "Operator" field will bring you to all operators starting with that letter.
Then scroll down until you locate the operator you want to search for. (This
also works in the "Projected Zone", year, month and date fields.)
Make the Rig Locator Your Home Page
You can make the Rig Locator your browser's home page!
In Internet Explorer 6:
- Go to Tools > Internet Options
- In the text field beside "Address:" (Home Page section), type
http:www.nickles.com/rig
- Click <OK>
- Click the "Home" button in the toolbar
In Netscape 8:
- Go to Edit > Options
- In the left window pane choose "General"
- On the right side where it says "Location(s):", type http://www.nickles.com/rig
- Click <OK>
- Click the "Home" button in the toolbar
In Firefox 2:
- Go to Tools > Options
- In the left window pane choose "Main"
- On the right side where it says "Home Page:", type http://www.nickles.com/rig
- Click <OK>
- Click the "Home" button in the toolbar
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