Last Update: July 24, 2008 03:46 pm
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Help

Subscriber Access Difficulties

  1. If when attempting to register for the first time you are taken to the "How to Subscribe" page instead of "Member Information" or "Subscriber Information" page:
    • You may be using a different e-mail address than the one entered into our database (e-mail addresses must be exact or the database will not recognize the user.)
      1. Contact Customer Service (e-mail: customerservice@nickles.com)
  2. You have viewed the P.O.S.T. Report online before but now you are asked to enter your e-mail address and password:
    • It would seem that one of two things has happened:
      1. The cookies in your browser have been deleted. Your password is saved in a cookie text file. This is to allow you to access the P.O.S.T. Report without having to enter your password each time. Often cookies are stored in temporary files and sometimes inadvertently they are deleted. If this is the case you will need to request a new password.
      2. You are trying to access the P.O.S.T. Report from another browser, workstation or remote location. Since the password is saved in a cookie only the browser that you initially registered on can be used without needing to request a new password.
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Request a New Password

  1. Go to the P.O.S.T. Report home page
  2. Click on the tab to your subscription at the top of the page (e.g., "All Projects")
  3. On the page where it says "This is a paid subscription site" insert your e-mail address and click <OK>.
  4. At the bottom of the page where it says "Email my password to me" select this link
  5. Click on <Email My Password> button
  6. When you receive your new password it is best to copy and paste it into the password field on the User Login page as sometimes typos are made. This happens because, when viewed with a serif font, such as Times New Romans, numbers can look like letters and visa versa (e.g., the number "1" and the letter "l".)
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If, after requesting a new password, you are still unable to access the P.O.S.T. Report:

Check to ensure that cookies are not being deleted periodically or each time you shutdown your browser.

In Internet Explorer 6:

  1. Select Tools > Internet Options > Security > Custom Level > Cookies
  2. "Enable" should be selected and "Custom Level" should be set to medium.
  3. Check the settings in Tools > Internet Options > Advanced > Security to ensure that "Empty Temporary Internet Files folder..." has not been selected.

In Netscape 8:

  1. Go to Tools > Options > Privacy
  2. Go to "Cookies"
  3. Keep Cookies: "until they expire" should be selected.

In Firefox 2:

  1. Go to Tools > Options > Privacy
  2. Under to "Cookies" ensure "Accept cookies from sites" is selected, and;
  3. Keep until: "they expire" is selected.
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If all of the above settings are correct:

  1. Reinstalling the browser or upgrading should fix the problem (a file associated with the browser may be corrupt.)
  2. Viewing the P.O.S.T. Report in another browser (e.g., if using Internet Explorer, try Netscape or Firefox) will confirm whether it is a problem with your browser. If a different browser works, then it is definitely the browser, since passwords/cookies are saved in different files.

Note:

  • You'll have to request another password if using a different browser.
  • In order to install/reinstall a browser your company may require you to consult your System Administrator.

If none of the above fits your situation check with your System Administrator:

  1. Settings on your firewall/proxy server may have been changed (e.g., not allowing cookies to be saved).
  2. Determine if others in your organization are having the same difficulties or if yours is an isolated case.
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Cookies

A cookie is a small bit of information placed on your computer by a Web page. It is used to identify you to the Web server. It tells the server who you are when you return to a page at the same website. Your browser will only send a cookie back to the website that originally sent it to you. A cookie cannot run any programs, deliver any viruses, or send back information about your system.

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Disclaimer

The information above is provided to assist Nickle's P.O.S.T. Report online subscribers to identify the most common problems we have encountered when accessing our websites via the Internet. It by no means covers every scenario that is possible. A user's ability to access any online website depends on your Internet Service Provider, your organization's Network, the software you are using, etc. If your particular question is not addressed herein, please contact your System Administrator.

For further information or to comment on our website(s), e-mail: feedback@nickles.com

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Search Features

  1. On the P.O.S.T. Report home page:
      1. At the top of the page, click on the tab link that you are subscribed to
      2. You will be taken to the "All Projects by Date page. Choose the calendar date you want to see, or choose one of the buttons:
        1. Custom Search — allows you to search for specific projects by Project Type, Operator, etc.
        2. Weekly Reports — not available to Quarterly or Tidbits subscribers
          (Tidbits subscribers have access to the previous six month report history and Quarterly subscribers have access to six of the quarterly reports)

Note:
When searching "Project Operator" or "EPCM Consultant" typing the first letter of the company name in the field will bring you to all companies starting with that letter. Then scroll down until you locate the company you want to search for. (This also works in the other drop-down fields, e.g. Date Range; Western Canada DLS, British Columbia PNG.)

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Make the P.O.S.T. Report Your Home Page

You can make the P.O.S.T. Report your browser's home page!

In Internet Explorer 6:

  1. Go to Tools > Internet Options
  2. In the text field beside "Address:" (Home Page section), type http://www.nickles.com/post/
  3. Click <OK>
  4. Click the "Home" button in the toolbar

In Netscape 8:

  1. Go to Edit > Options
  2. In the left window pane choose "General"
  3. On the right side where it says "Location(s):", type http://www.nickles.com/post/
  4. Click <OK>
  5. Click the "Home" button in the toolbar

In Firefox 2:

  1. Go to Tools > Options
  2. In the left window pane choose "Main"
  3. On the right side where it says "Home Page:", type http://www.nickles.com/post/
  4. Click <OK>
  5. Click the "Home" button in the toolbar
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